Terms & Conditions

Last updated: October 22, 2026

These terms apply to every booking with Grand Bay of the Sea ("we", "us"), PADI Dive Center #27147, Carretera Cabeza de Toro, Punta Cana, Dominican Republic — whether you book on this website, by WhatsApp, by email or in person. By paying a deposit, you confirm that you have read and accept them.

1. Bookings and deposits

Your booking is confirmed once your deposit has been paid and we have sent you a confirmation by email. Deposits are paid online in US dollars through PayPal:

• PADI certification courses: 50% of the course price
• Local dives, the shark dive and deep-sea fishing: $50 per booking
• Catalina and Bayahibe day trips: $100 per booking
• Private Saona Island charter: $200 per booking

The exact deposit is always shown before you pay. Prices are in US dollars and are the ones shown on the website when you book.

2. Paying the balance

The remaining balance is paid in cash (US dollars) or by credit card on the day of the activity, before departure. For courses that run over several days, the balance is due on the first day.

3. Hotel pickup

Hotel pickup and drop-off are included in Bávaro and Cabeza de Toro. Other areas have a transport fee, paid with your balance:

• Puntacana Resort and Cap Cana: $50 per day
• Uvero Alto: $70 per day

Please tell us your hotel when you book. We confirm your pickup time before the activity — please be ready in the hotel lobby at that time. A missed pickup is treated as a cancellation with less than 48 hours' notice.

4. Cancellations and refunds

Cancellations by you

• More than 7 days before the activity (excluding diving courses): full refund, or rescheduling at no extra cost.
• Between 7 days and 48 hours before the activity (excluding diving courses): 50% refund, or the option to reschedule.
• Less than 48 hours before the activity: no refund.

Diving courses: payments for diving courses are non-refundable. Rescheduling may be possible in some circumstances — please contact us.

Cancellations by Grand Bay of the Sea: if we cancel your activity for reasons outside your control (for example weather, sea conditions or equipment issues), you can reschedule or receive a full refund for eligible activities. This does not apply to diving courses.

Special considerations: refunds for multi-day packages are prorated for the unused portion (excluding diving courses). Medical or personal emergencies are handled case by case, and supporting documentation may be required.

How to request a refund: send your request in writing to grandbayofthesea@gmail.com.

5. Diver requirements and liability release

• Liability release: every participant signs the PADI liability release and assumption-of-risk agreement before taking part. For certification courses this is completed online before the course starts; for all other activities it is signed on site before departure.
• Medical questionnaire: every diver completes the PADI medical questionnaire. If you answer "yes" to any question, a physician must clear you for diving before you go in the water. Please tell us about any medical condition before you book.
• Certified divers must bring their certification card (a digital card is fine) and, if possible, their logbook. If you have not dived for a long time, we may recommend a refresher before your dive.
• Minimum age: PADI programs start at 10 years old. Participants under 18 must be booked by a parent or guardian, who signs the release on their behalf.
• No diving after drinking alcohol or using drugs. Plan at least 18 hours between your last dive and your flight.

6. Safety, weather and changes

Your safety comes first. The captain and dive leader have the final say on the day: they may change the dive site, shorten or cancel a dive because of weather, sea conditions or safety, and may refuse anyone who appears unfit to dive, is under the influence, or does not meet the requirements above. If we cancel for weather or safety, section 4 ("Cancellations by Grand Bay of the Sea") applies. If you cannot take part because of something you did not tell us, or because you do not meet the requirements, it is treated as a cancellation by you.

7. Equipment

All diving equipment is provided and maintained by us. Please follow your instructor's guidance on its use. Equipment that is lost or damaged through misuse may be charged at replacement cost.

8. Photos and video

We sometimes take photos and video during activities and may share them on our website and social media. If you would rather not appear, just tell us on the day or by email and we will not use images of you.

9. Our responsibility

Scuba diving, snorkeling and boat trips carry inherent risks, which are described in the liability release you sign. We are not responsible for services provided by third parties (such as hotels, airlines or PayPal) or for personal belongings brought on activities. Nothing in these terms limits any liability that cannot be limited under Dominican law.

10. Website and governing law

We keep the information and prices on this website up to date, but they may change; the price confirmed when you book is the price you pay. These terms are governed by the laws of the Dominican Republic. If something goes wrong, please contact us first — we will always try to resolve it directly.

11. Contact

Grand Bay of the Sea · Carretera Cabeza de Toro, Punta Cana, Dominican Republic · grandbayofthesea@gmail.com · Phone +1 829-723-9338 · WhatsApp +1 829-374-1344